AEM’s automated billing system runs a daily routine to process due tuition fees. When a payment is declined (declined payments can occur as a result of an expired credit card, insufficient funds, an authorisation issue with the bank, or simply a temporary communication error between the payment gateway and your banking institution), our system automatically sends out an email notification letting you know we've had a problem.
If you've received a notification, please login to your account to check if your payment details are up-to-date (including the expiry date). You can do this via the "My Accounts" section of your "My Profile" page. If you would like the payment re-processed (i.e. you do not think there is a problem with your account), you do not need to take any action as this occurs automatically – if the payment is declined again, our system will email another notification.
If you have a question that has not been answered here, please contact us via the online enquiry form and we will endeavour to answer your question within 48 hrs of receipt.