Troubleshooting

Please ensure that you are entering your login credentials (username and password) correctly. The system is case sensitive, so ensure your CAPS lock is not on. If your problems persist, you can reset your password using the Forgot Password service on the login page. If this does not resolve your issue, please contact us through the Contacts page, here: www.aem.edu.au/contact. If you are using a tablet or mobile device, please try using a desktop. Our preferred internet browser is Chrome. So if you are using a different browser, please install and try Chrome. Some network administrators (workplace) and email programs (such as Hotmail, Yahoo, GMail, etc) may block new website domains. With the increasing amount of SPAM on the web, many email accounts are set to block new email addresses. To avoid that, contact your mail administrator and ensure that addresses from AEM and your course provider are not blocked.

Videos are streamed through a HTML5 video player. This technology allows you to watch videos using a range of different devices and browsers.

If you can play the video, however you are experiencing issues with the flow of the content (e.g. the presentation is not playing continuously, or it is taking a long time to load), then we recommend you contact your internet service provider to verify whether there are temporary problems with your internet connection and speed.

Can't find the answer?

If you have a question that has not been answered here, please contact us via the online enquiry form and we will endeavour to answer your question within 48 hrs of receipt.